Introducing CORE Baseline — Armorstack’s Infrastructure Operating Model

Infrastructure that survives the outage.
SLAs that survive the fine print.

One infrastructure. One source of truth. One clock that never stops.

15-Minute. 1-Hour. 4-Hour. 24/7. Not response-time goals — contract terms enforced in real time by CORE Baseline, Armorstack’s deterministic infrastructure operating model.

24/7 NOC Monitoring
Vendor-Agnostic Architecture
15-Min Tier 1 SLA
Zero-Downtime Migrations
The CORE Baseline Framework

One Baseline. One Clock. Zero Ambiguity.

CORE Baseline is Armorstack’s deterministic infrastructure operating model: a single unified telemetry and control plane spanning network, cloud/VMware, endpoint, and help desk that establishes one contractually binding definition of normal, degraded, and down across your entire environment. Where regional providers stitch together five vendors’ five monitoring tools and five conflicting SLAs — the Integration Tax — CORE Baseline collapses infrastructure operations into one accountable system with one clock, so “whose fault is the outage” stops being a multi-day investigation and starts being a routing decision made in real time.

01

Unified Telemetry & Control Plane

Network, cloud/VMware, endpoint, and help desk feed one system of record — not five vendors’ five dashboards.

02

Baseline Severity Model

Every event is classified against one contractually binding definition of Normal, Degraded, or Down — the same standard everywhere in your environment.

03

Contractual Countdown Clock

Classified events auto-route to the NOC with a 15-minute, 1-hour, 4-hour, or 24/7 clock already running — a contract term enforced in real time, not a response-time goal in a PDF.

04

Escalation & SLA-Credit Triggers

Built-in escalation paths and SLA-credit triggers fire automatically when the clock is missed — accountability by default, not by dispute.

Why This Beats a Big Four Roadmap

Global consultancies will design your target-state infrastructure architecture and hand you a transition roadmap, then step back — the operational risk of actually running it lands on your internal team or a separate systems integrator they don’t answer to. Armorstack signs the SLA and staffs the NOC that keeps CORE Baseline’s clock running, 24/7/365, under one contract with one accountable vendor.

What We Operate

The Full Infrastructure Stack, Under One SLA

One Armorstack contract covers it all. No more herding six vendors, no integration tax, no finger-pointing when things break.

Managed IT Services

24/7 NOC monitoring, proactive patch management, vendor-agnostic architecture built to standardize your entire environment.

Cloud Infrastructure

AWS, Azure, Google Cloud — provisioned, scaled, and optimized under a single Armorstack SLA. One team accountable across every cloud.

VMware Migration & Modernization

End-of-life escape strategies with zero downtime. We plan the migration, execute it, and keep legacy systems running in parallel.

Help Desk & Desktop Support

Tiered, on-demand technical support with rapid response — real engineers, not an offshore rotation reading a script.

Data Center & Connectivity

Multi-tenant colocation, dedicated internet access, and redundancy planning engineered for uptime, not just uptime marketing.

One Contract, One SLA

No more herding six vendors, no integration tax, no finger-pointing when something breaks. You call one number.

Go Deeper

Explore CORE’s Managed IT Services

Managed IT Services →

Helpdesk, endpoint management, patch management, network management, and backup/DR coordination under one enforced SLA.


Cloud Migration Services →

A four-phase assessment-pilot-migrate-optimize methodology engineered around data gravity and compliance data-residency requirements.


Microsoft 365 Management →

Conditional access, license optimization, Exchange/SharePoint governance, and Purview compliance controls mapped to your framework.


Co-Managed IT Services →

Augment an existing internal IT team rather than replace it — shared coverage, escalation paths, and after-hours support.


Co-Managed vs. Fully Managed →

A straight decision guide for choosing between the two models based on internal team size and maturity.


Managed IT Pricing →

What drives per-user and per-device pricing models, and realistic market ranges to budget against.


VMware-to-Alternative Migration →

Navigating Broadcom’s post-acquisition VMware licensing changes with a clear migration path.


IT Help Desk Services →

Tiered service desk support with defined response SLAs, not a phone tree.


Vendor Consolidation →

Reducing tool and vendor sprawl into one accountable relationship.


The Integration Tax →

What vendor sprawl actually costs mid-market IT budgets, and how CORE eliminates it.


IT for Manufacturers →

OT/IT convergence-aware managed IT for the production floor.


Managed IT for Healthcare →

HIPAA-aware infrastructure management for clinical environments.


IT Cost Reduction →

A structured approach to optimizing IT spend without cutting capability.

Why CORE Works

Built to Own the Outcome, Not Just the Ticket

01

Vendor Consolidation

Armorstack owns the integration layer. You call us. We own the outcome — not a coordination problem across six vendors.

02

24/7 Operating Layer

Infrastructure designed by senior architects, operated by engineers with 24+ years in the field. Not contractors. Not offshore rotations. Engineers who own the SLA.

03

Deterministic Architecture

No cloud-native surprises. We build infrastructure you understand. We document decisions. We iterate with you, not around you.

Response Times That Are Actually Enforced

15 min
Tier 1 Incidents
1 hr
Tier 2 Incidents
4 hr
Tier 3 Incidents
24/7
NOC Coverage

SLA penalties apply for misses — response times are a contract term, not a marketing claim.

Frequently Asked Questions

Can CORE replace my existing IT vendor?
Yes. We specialize in vendor consolidation and migration planning. We’ll conduct a gap analysis, build a transition plan, and execute the migration with zero downtime.
What’s your response time?
Tier 1 incidents: 15 minutes. Tier 2: 1 hour. Tier 3: 4 hours. SLA penalties apply for misses.
Can you support our legacy systems?
Yes. We support end-of-life escape strategies. We’ll keep legacy systems running while you modernize in parallel. No forced upgrades.
How is pricing structured?
Per-device, per-user, or per-location — whatever works for your business model. No surprise line items. One invoice.

Ready to Consolidate Vendors and Simplify Your Infrastructure?

One accountable partner for managed IT, cloud, VMware modernization, help desk, and data center connectivity — under a single SLA.

Schedule a CORE Assessment →

Armorstack operates infrastructure for regulated industries: healthcare, financial services, manufacturing, and defense contractors. Globally. One contract. 24/7.