One Baseline. One Clock. Zero Ambiguity.
Core Baseline defines the operating model for network, cloud/VMware, endpoint, and help desk services: agreed coverage, severity definitions, ownership, and escalation. CORE Fabric, Armorstack’s infrastructure intelligence layer currently in development, is designed to extend that model across instrumented systems. Explore CORE Fabric. The MIP package includes the full planned tool suite upfront, with staged activation based on product, integration, and client readiness. This is not a tool-tier upsell model; service scope, implementation, coverage, and operating effort determine pricing.
Unified Telemetry & Control Plane
Network, cloud/VMware, endpoint, and help desk feed one system of record — not five vendors’ five dashboards.
Baseline Severity Model
In-scope events use agreed definitions of Normal, Degraded, or Down, with coverage and exceptions documented for the environment.
Contractual Countdown Clock
Response targets and routing are defined in the service agreement. Published 15-minute, 1-hour, and 4-hour response tiers and 24/7 coverage apply to the contracted scope.
Escalation & SLA-Credit Triggers
Escalation paths and applicable SLA credits are defined in the service agreement, with event records supporting review and accountability.
An Accountable Operating Relationship
Armorstack combines infrastructure planning with managed operations, a staffed NOC, and contractual service responsibilities. The engagement defines the systems covered, response targets, escalation paths, and responsibility for coordination.
The Full Infrastructure Stack, Under One SLA
One accountable relationship for the infrastructure services in your agreed scope. Coverage, dependencies, and service responsibilities are documented before activation.
Managed IT Services
24/7 NOC monitoring, proactive patch management, vendor-agnostic architecture built to standardize your entire environment.
Cloud Infrastructure
AWS, Azure, Google Cloud — provisioned, scaled, and optimized under a single Armorstack SLA. One team accountable across every cloud.
VMware Migration & Modernization
Modernization and migration planning with continuity, testing, rollback, and cutover requirements agreed for your environment.
Help Desk & Desktop Support
Tiered technical support from engineers, with response expectations and escalation paths defined for your service scope.
Data Center & Connectivity
Multi-tenant colocation, dedicated internet access, and redundancy planning engineered for uptime, not just uptime marketing.
Network & Wireless Infrastructure
Enterprise Wi-Fi, SD-WAN, switching, firewall micro-segmentation, and 802.1X network access control — the layer every other Core, Sentry, and Citadel system ultimately depends on.
Backup & Data Protection
Immutable backup architecture across on-prem, cloud, and M365/SaaS data, paired with formal disaster-recovery planning and regularly tested restore drills — not just a backup job running quietly in the background.
One Contract, One SLA
One point of contact for the contracted scope, with clear responsibilities for vendor coordination and incident escalation.
Explore Core’s Managed IT Services
Managed IT Services →
Helpdesk, endpoint management, patch management, network management, and backup/DR coordination under one enforced SLA.
Cloud Migration Services →
End-to-end AWS/Azure/GCP work built around a formal 7-Rs analysis (rehost, replatform, refactor, repurchase, retire, retain, relocate), landing-zone design, infrastructure-as-code delivery, and ongoing FinOps cost optimization after go-live.
Microsoft 365 Management →
Conditional access, license optimization, Exchange/SharePoint governance, and Purview compliance controls mapped to your framework.
Co-Managed IT Services →
Augment an existing internal IT team rather than replace it — shared coverage, escalation paths, and after-hours support.
Co-Managed vs. Fully Managed →
A straight decision guide for choosing between the two models based on internal team size and maturity.
Managed IT Pricing →
What drives per-user and per-device pricing models, and realistic market ranges to budget against.
VMware-to-Alternative Migration →
Navigating Broadcom’s post-acquisition VMware licensing changes with a clear migration path.
IT Help Desk Services →
Tiered service desk support with defined response SLAs, not a phone tree.
Vendor Consolidation →
Reducing tool and vendor sprawl into one accountable relationship.
The Integration Tax →
What vendor sprawl can cost mid-market IT budgets, and how Core can reduce coordination overhead.
IT for Manufacturers →
OT/IT convergence-aware managed IT for the production floor.
Managed IT for Healthcare →
HIPAA-aware infrastructure management for clinical environments.
IT Cost Reduction →
A structured approach to optimizing IT spend without cutting capability.
Why operators choose Core
Vendor Consolidation
Armorstack owns the integration layer. You call us. We own the outcome — not a coordination problem across six vendors.
24/7 Operating Layer
Infrastructure designed by senior architects, operated by engineers with 34+ years in the field. Not contractors. Not offshore rotations. Engineers who own the SLA.
Deterministic Architecture
We document architecture decisions, operational dependencies, and change plans so your team can understand and govern the environment.
Response Times That Are Actually Enforced
SLA penalties apply for misses — response times are a contract term, not a marketing claim.
Frequently Asked Questions
Ready to Consolidate Vendors and Simplify Your Infrastructure?
One accountable partner for managed IT, cloud, VMware modernization, help desk, and connectivity — under a single SLA for regulated industries including healthcare, financial services, manufacturing, and defense contractors.