CORE Baseline — Co-Managed IT

Your IT team, reinforced.
Not replaced.

Co-managed IT puts Armorstack’s CORE Baseline monitoring, NOC, and specialist bench alongside your existing internal IT staff — filling coverage gaps without taking over the relationship your team already owns.

What Co-Managed IT Means

Augmentation, Not a Takeover

Most mid-market organizations don’t need to outsource IT entirely — they need to close specific gaps: after-hours and weekend coverage, a 24/7 NOC watching the network while your team sleeps, specialized security or compliance skills your generalist admins don’t have time to build, or simple surge capacity during a migration or audit.

Co-managed IT is Armorstack’s answer to that: we plug CORE Baseline’s unified monitoring, ticketing overflow, and NOC escalation into your environment as a reinforcement layer. Your internal IT team keeps its seat at the table, its institutional knowledge, and control over strategic decisions — we own the tiers, hours, and specialist coverage they hand off to us.

Not the Same as Fully Managed IT

If you want a single outsourced partner running 100% of your IT operations, see our fully managed IT services instead. Co-managed is built specifically for organizations that already have an internal team and want to keep it.

Where We Fit In

Common Co-Managed Coverage Models

Every co-managed engagement is scoped to the gap you actually have — not a one-size-fits-all handoff.

After-Hours & Weekend NOC

Your team owns business hours; Armorstack’s NOC and CORE Baseline severity clock take over nights, weekends, and holidays so nothing waits until Monday.

Tier 2/3 Escalation Bench

Your help desk handles Tier 1. Escalations that need deeper network, security, or systems expertise route to Armorstack engineers instead of stalling.

Security & Compliance Specialists

HIPAA, CMMC, PCI-DSS — frameworks your generalist admins don’t live in every day. We supply the specialist coverage without you hiring a dedicated headcount.

Project & Migration Surge Capacity

Cloud migrations, M&A integrations, office moves — short bursts of extra engineering hands without a permanent headcount add.

Unified Monitoring Layer

CORE Baseline’s telemetry plane sits alongside your existing tools (or replaces the ones that aren’t earning their license fee) so nothing falls in a gap between vendors.

Vendor & Escalation Management

When an ISP, SaaS vendor, or hardware OEM needs to be chased for a fix, we carry that call so your internal team isn’t on hold with a vendor support line.

How It Works

A Scoped Handoff, Not a Full Migration

01

Gap Assessment

We map your current internal IT coverage — hours, skills, tooling — against what actually breaks and when, to find the real gap worth closing.

02

Scope & SLA Definition

We define exactly which tiers, hours, and systems Armorstack owns versus what stays with your team, and the CORE Baseline severity clock that governs our slice.

03

Tooling Integration

Wherever possible we integrate with your existing ticketing, RMM, and monitoring stack rather than forcing a rip-and-replace on tools your team already knows.

04

Ongoing Coordination

Recurring syncs between your internal lead and Armorstack’s account engineer keep scope, escalation paths, and priorities aligned as your environment changes.

Frequently Asked Questions

How is co-managed IT different from fully managed?
Fully managed means Armorstack runs 100% of your IT operations. Co-managed means your internal IT team stays in place and Armorstack fills a specific, contracted gap — after-hours coverage, specialist skills, or escalation capacity.
Will you replace our existing ticketing and monitoring tools?
Not by default. We integrate with your existing stack wherever it’s viable. We’ll recommend a change only where your current tooling is actively creating risk or blind spots.
Who owns the relationship with our end users?
That’s part of the scoping conversation. Many co-managed clients keep all end-user-facing support internal and use Armorstack purely for backend NOC, security, and escalation work.
How is co-managed IT priced?
Co-managed engagements are typically priced per the specific coverage scoped — per-device for monitored endpoints, per-hour or per-tier for escalation coverage — rather than a flat per-user fee across your whole headcount. See our pricing overview for how the underlying models work.

Keep Your Team. Close the Gap.

Tell us what’s actually breaking and when. We’ll scope the exact coverage that fixes it — nothing more.

Schedule a Co-Managed Assessment →

Armorstack operates infrastructure for regulated industries: healthcare, financial services, manufacturing, and defense contractors. One contract. 24/7.