Resident Safety, Nurse Call & Wander Management
HIPAA-aligned nurse call, PERS, wander management, and resident-safety monitoring for senior living, skilled nursing, and acute care. We install SecureCare and TekTone — and we service and repair any nurse call system, even ones we didn’t sell.
If your incumbent integrator stopped returning calls, you have options
Senior-living and long-term-care portfolios have a service problem the trade press doesn’t talk about. Incumbent integrators who installed nurse call systems five, ten, fifteen years ago have consolidated, been acquired, or simply stopped responding. Inspection cycles get missed. Repair tickets sit open for weeks. The system the residents depend on becomes the system the operations team is afraid to test.
CITADEL Care services and repairs any nurse call system, regardless of original installer. SecureCare, TekTone, Rauland, Ascom, legacy hospital lines — if it can be diagnosed and parts can be sourced, we can service it. We also install SecureCare and TekTone for new construction and refresh, with a Stanley Healthcare partnership in progress.
The lead with most senior-living operators is service first, install later. Land a nurse-call repair contract, demonstrate response time, document inspection cycles cleanly, and the broader CITADEL stack — Fire, Watch, Access, Alert — follows naturally.
Armorstack is a true integrator. We are not a reseller and we are not a branded front-end. The design engineer, the installer, the service technician, and the customer success contact all sit inside the same shop.
Capabilities & credentials
SecureCare and TekTone resident-safety and nurse call platforms. Stanley Healthcare partnership in progress (2026-04-24).
Brand-agnostic service on any nurse call or resident-safety system — including manufacturers we don’t formally partner with. If the parts can be sourced, we can keep the system running.
Memory-care and assisted-living wander programs — door supervision, resident tags, perimeter alerts, integration with access control.
Personal emergency response pendant monitoring through our UL 827 wholesale central-station partner (Becklar). 24/7 dispatch and escalation.
Fall detection, bed-exit, elopement, and inactivity analytics. Integrated with SENTRY for AI observability.
Audit-trail engineering on access and integrity. Full HIPAA program work delivered through VERITY advisory when broader compliance is in scope.
Scope of service
- Nurse call design and installation — SecureCare and TekTone (Stanley Healthcare in progress).
- Service and repair on any nurse call system — including systems we did not install. Standard takeover process is two to four weeks.
- Wander management — door supervision, resident tags, perimeter alerts, access control integration.
- PERS pendant monitoring — through UL 827 central station partnership.
- Resident-safety video analytics — fall detection, bed-exit, elopement, inactivity (with SENTRY AI overlay).
- Acute-care unit nurse call — code blue, code red, lockdown, and inter-departmental signaling.
- Behavioral health environments — ligature-resistant fixtures, anti-elopement door integration, panic systems.
- HIPAA audit trail engineering — access and integrity controls aligned with the technical safeguards rule.
Service contracts and new installations are scoped separately. Every engagement is custom-quoted. No packages, no published pricing, no scope-range bands.
Where CITADEL Care shows up
Independent living, assisted living, memory care, and continuing-care campuses. Nurse call, PERS, wander management, resident-safety video, and HIPAA audit alignment under one contract.
Long-term-care nurse call refresh and service-takeover work where incumbent integrators have stopped responding. Code blue, fall detection, bed-exit, and access integration.
Hospital nurse call, code blue and code red signaling, lockdown integration, and PHI-zone access through CITADEL Access. EHR integration on signaling pathways where the EHR vendor supports it.
Ligature-resistant fixtures, anti-elopement door integration, panic systems, and one-button staff escalation. Coordinated with broader access and notification programs.
CITADEL Care is one piece of a converged stack
CITADEL Care works alongside the other CITADEL services and Armorstack’s broader Managed Intelligence Provider portfolios. Most clients start with one and converge over time. Armorstack is a true integrator — we own the design, the install, the service, and the customer relationship.
Resident-safety video analytics — fall detection, bed-exit, elopement — feed the SOC. Anomalous patterns route to clinical operations or to security depending on policy.
Nurse call, resident-safety video, and PERS run on the same network we engineer with CITADEL Connect and keep up with CITADEL Power. The clinical and IT infrastructure share one plan.
vCIO and vCISO advisory mapping HIPAA, state senior-living regulation, and CMS compliance against the technology stack. Policy, training, and risk analysis — not just install.
Door access into PHI zones and pharmacy areas, wander-management door integration, and visitor management share the same access platform. One audit trail, one HIPAA story.
Standards we build to
- HIPAA Technical Safeguards — Audit controls (§164.312(b)) and access controls (§164.312(a)) baked into nurse-call and resident-safety system design.
- UL 1069 — Hospital signaling and nurse-call equipment standard.
- UL 2560 — Emergency call systems for assisted living and independent living.
- UL 827 — Central station listing applies to PERS monitoring through wholesale partner.
- CMS Conditions of Participation — Nurse-call response and resident-safety monitoring align with CMS LTC and SNF requirements.
- State senior-living regulation — Coordinated by jurisdiction; varies state-to-state.
What we are doing right now
Service-takeover engagements across upper-midwest senior-living and skilled-nursing portfolios where incumbent integrators stopped responding. Standard cutover is two to four weeks. After takeover, we typically expand into Fire, Watch, Access, or Alert within twelve to eighteen months — but the lead is service-first.
Active SecureCare and TekTone installations on new construction and major refresh. Stanley Healthcare partnership work is in progress and will be added to the page when the partnership is formalized.
Direct senior-living and acute-care references are available under NDA on a qualified-prospect basis.
FAQ
Can you service a nurse call system you didn’t install?
Yes. This is one of the things that makes CITADEL Care different. We service and repair any nurse call and resident-safety system, regardless of original installer or manufacturer. If your incumbent integrator has stopped returning calls, missed inspection cycles, or simply doesn’t respond fast enough, we can take over service on the equipment you already own.
Which nurse call platforms do you install?
We install SecureCare and TekTone resident-safety and nurse call platforms, with a Stanley Healthcare partnership currently in progress (2026-04-24). Our service-and-repair scope is much broader — we work on systems from any major manufacturer when the existing installer is no longer responsive.
Is CITADEL Care HIPAA aligned?
Yes. The systems we install support audit trails appropriate for HIPAA’s technical safeguards on access and integrity. The broader HIPAA program — risk analysis, policy, training — is delivered through our VERITY advisory portfolio when clients want a full HIPAA gap-and-remediation path, not just a technology install.
Do you do wander management?
Yes. CITADEL Care handles wander management for memory-care and assisted-living facilities, including door supervision, perimeter alerts, and resident-tag systems integrated with access control through CITADEL Access.
Can you integrate PERS pendants with monitoring?
Yes. PERS (personal emergency response) pendants integrate with our UL 827 wholesale central-station partner for 24/7 monitored escalation. The pendant signal, the monitoring back-end, the install team, and the service technician are all under one Armorstack contract.
Do you do fall detection and bed-exit?
Yes. Resident-safety video analytics — fall detection, bed-exit, elopement, and inactivity — are part of CITADEL Care scope. The analytics layer ties to SENTRY for AI observability and to the broader notification fabric so events route to nursing stations on the same alert path as nurse call activations.
What verticals do you cover?
CITADEL Care is built for senior living (independent, assisted, memory care), skilled nursing facilities, continuing care retirement communities (CCRCs), acute care hospitals, behavioral health units, and any environment where resident or patient safety monitoring is part of operations.
How do I get pricing?
Every CITADEL Care engagement is custom-scoped and quoted. Service contracts and new installations are priced separately because the work is different. Site assessment first, written line-item quote second. No packages, no published pricing.
Get a scoped quote.
Tell us whether you need service on an existing nurse call system or a new install. We respond fast on service takeover and we scope new installs against your specific platform preference. Site assessment first, written line-item quote second.